Nine West Reviews

I ordered a pair of shoes from Nine West on Wednesday night 10:00pm. Called the next day to cancel the order and was told the order will have to ship to me and then I can return it. That's not a cancellation, that's a return and I would have to pay a re-stocking fee. I will NEVER order from this site again. The order was not fulfilled at this point either, the manager gave all kinds of excused from she cant communicate with their warehouse etc. YALL ARE A POOR EXCUSE OF A SHOE COMPANY AND YOUR PLOICY ARE REDICULOUS! CARAPPY SHOES TOO

No customer service at all! Really disappointing :(

Two different sizes: Wish I had read the reviews as well as I too loved buying and using their shoes. Disappointed to say the least! Ordering online and dealing with "Jake" has gone nowhere. When I received my shoes, they were two different sizes. Sent customer service an email and they simply said "Final Sale" and order was "fulfilled". I would completely take ownership if I had ordered the wrong size, and right MY wrong, but he was not willing to fix THEIR mistake. Not ordering online from them again.

Ordered at the store for the first time. Thank you for your work. Everything came quickly, the manager is attentive, friendly. The prices are nice.

If I could give a negative 0 on the stars I would. I spoke with a customer service rep by the name of Brian and he was the most horrible person representation of a customer service rep I have ever spoken with. I offered to come and train them in customer service because they lack it on all accounts. They made the mistake of sending me the wrong 2 pair of shoes not 1 but 2 pair of shoes and wanted to charge me a restocking fee. Not!! I will not pay for their mistake. I once loved Nine West and would only wear their shoes and carry their handbags. I will never purchase from them again and my offer still stands. I'll be more than happy to offer training for their company in customer service. Beware of Brian, and my understanding he's a supervisor.

I bought a pair of shoes about a month and a half ago. Still no sign of them and I am starting to think I will never see my 80 quid back nor will I get my shoes. Scam. Please stay away from this company!!!

Shoe did not fit. Too tight. Had to return. Worst return policy ever. I paid $54.00 for sandals. Received $38.00 back on card. After all the fees and restocking charges. Not to mention the shipping to rceive them was a charge also.
I will never purchase again. I have brought many a pair of shoes and boots. This was my first experience with returns. My last purchase.

I asked to speak with a manager they would not talk to me about a shipping problem this place should shut down the managers there should be fired!

Had to return a purchase I made from nine west website. Was charged a restocking fee of 7.00. Never again will I order from them

These are very good and I am glad to see it. I have attached my picture with this mail so you can see it.